The Confident Manager
Recognise. Rectify. Get. Results.
CPD-accredited training for small business managers. Learn skills, build confidence, boost ROI.
When Management Goes Wrong
Poor people management costs UK businesses billions each year. And impacts teams in every sector.
Constant Fire-Fighting
Spending all your time on people issues instead of growing the business.
Poor Morale on the Team
Disengaged staff, high turnover, and a toxic workplace culture.
Difficult Conversations
Avoiding tough talks that need to happen — and watching problems grow.
Difficult Conversations Avoided
Small issues snowball into major HR crises and legal risks.
Difficult Conversations Avoided
Managers lack the confidence or skills to address performance issues early.
Legal Risks
Employment tribunals, grievances, and costly mistakes from untrained managers.
The Solution: Real-World Training That Works
Forget generic management courses. This is SME-specific training that tackles the real challenges and situations managers face every day.
Self-paced learning
Work through modules at your own speed.
Live coaching sessions
Interactive workshops with expert trainers.
Practical exercises
Real-world scenarios and action plans.
CPD Accredited
Recognised professional development certification.
What Makes This Different
- Built around the realities of SME management.
- Practical, relevant, and confidence-building.
- Immediate impact — not just a certificate.
What You'll Learn
Six core modules covering everything you need to become a confident, effective manager.
Difficult Conversations
How to address problems early before they escalate into major issues.
Know Your Team
Creating engaged, high-performing teams that deliver results.
Conflict Resolution
Managing disputes and improving outcomes for everyone involved.
Performance Management
Setting clear expectations and staying fair, consistent, and legally sound.
Legal Confidence
Staying compliant with UK employment law and avoiding costly mistakes.
Wellbeing & Retention
Reducing stress and keeping your people happy and motivated.
Investment & ROI
Typical ROI Scenarios
| Lateness & absence | £1,400 |
| High sickness levels | £5,300 |
| Bad recruitment | £7,450 |
| Staff conflict | £4,150 |
| Poor performance | £7,600 |
| Staff turnover (1 leaver) | £30,600 |
| Lost productivity (per manager/year) | £13,000 |
The Reality Check
Average savings per avoided problem: £5k–£20k. Most managers say the programme pays for itself many times over.
Why Act Now?
The cost of poor management is staggering: billions lost to conflict, stress, turnover, and lost productivity, without even counting legal costs.
76,000+
Employment tribunal claims filed annually in the UK
£84bn
Cost to UK economy from poor management and workplace stress
520 hours
Wasted per manager each year on avoidable people issues
£30,600
Average cost of replacing one employee
Don't Wait for the Next Crisis
Every month without confident, trained managers increases your business risk, staff turnover, and costs. Invest in your people leaders now. Before the next problem lands on your desk.
Reserve Your PlaceYour Journey to Confident Management
A structured 3-step process designed to fit around your busy schedule.
Kick off (week 1)
30 November 2025
Meet your trainer and set your personal goals. Get access to the learning platform and all materials.
Core Training (weeks 2-7)
6 December 2025 – 17 January 2026
6 CPD-accredited live workshops covering all essential management skills. Interactive sessions with real-world scenarios.
Consolidation (week 8)
24 January 2026
Review your progress, get ongoing support, and access post-training coaching and peer support.
Flexible Learning Approach
Live online sessions you can join from anywhere. All sessions are recorded so you can catch up if you miss one. Work at your own pace with ongoing support.
Frequently Asked Questions
Everything you need to know about the Confident Manager programme.
Still have questions?
Get in touch with the Kate Underwood HR & Training team. We're here to help you decide if this programme is right for you.
Book a Discovery CallReady to become a confident manager?
Join the next cohort starting 30 November 2025. Limited places available.
Book Your Place Now